RETURN, EXCHANGE, AND REFUND POLICY

Effective Date: June 13, 2026

We want customers to feel confident when purchasing from BRUNTZ CLRF. This policy explains the conditions for returns, exchanges, refunds, and cancellations.

Return Request Period

Customers may request a return within 30 calendar days of the delivery date.

A return request must be submitted through the Contact Us page before the product is shipped back.

Conditions for an Approved Return

To qualify for a return, an item must be:

Unworn and unused;
Free from scratches, marks, stains, odors, discoloration, and signs of wear;
Returned with its original packaging;
Returned with any included accessories, pouches, boxes, cards, or tags;
Accompanied by the order number or proof of purchase; and
Sent back according to the return instructions provided by BRUNTZ CLRF.

Products that do not meet these requirements may be rejected.

Pierced Earrings and Hygiene-Sensitive Items

For hygiene reasons, pierced earrings and other jewelry designed to pass through a piercing cannot be returned or exchanged after the protective packaging has been opened, unless the item arrived damaged, defective, or incorrect.

Return Authorization

Customers must contact BRUNTZ CLRF before sending a return.

After reviewing the request, we will provide return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of:

A change of mind;
Style preference;
Sizing preference;
An accidental order; or
A personal preference unrelated to a product defect.

BRUNTZ CLRF will cover reasonable return shipping costs when:

The wrong item was sent;
The item arrived damaged; or
The item arrived with a verified manufacturing defect.

Original shipping charges are not refundable unless the return resulted from an error made by BRUNTZ CLRF.

Damaged, Defective, or Incorrect Items

Customers who receive a damaged, defective, or incorrect item should contact BRUNTZ CLRF within 7 calendar days of delivery.

The request should include:

The order number;
A clear description of the issue; and
Clear photographs showing the item, packaging, and visible defect or damage.

After reviewing the request, BRUNTZ CLRF may provide a replacement, exchange, store credit, or refund, depending on the circumstances.

Exchanges

Customers may request an exchange within 30 calendar days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, the customer may select an available alternative or receive a refund after the original item has been returned and approved.

Refund Processing

After a returned item is received and inspected, the customer will be informed whether the refund has been approved.

Approved refunds are issued to the original payment method within 7 business days after approval.

The customer’s bank or payment provider may require additional time to post the refund.

Order Cancellations

Customers may request cancellation through the Contact Us page as soon as possible after placing an order.

We will make reasonable efforts to honor cancellation requests submitted before shipment. However, cancellation cannot be guaranteed after processing has begun.

If an order has already shipped, the customer may submit a return request after delivery in accordance with this policy.